Salon & Spa Policy
To ensure the date and time of your choice, our Salon and Spa Policy recommend making reservations in advance. AM Wellness Day Spa also requires a 50% deposit on all bookings as part of our 48-hour cancellation policy. We understand that sometimes appointments need to be cancelled or changed, this policy requires that our clients provide us with a minimum of 48 hours notice should they need to cancel or make adjustments to their appointment(s). If 48 hours notice is not given, or a client simply does not attend their scheduled appointment, the 50% deposit is non-refundable. Clients using Gift Certificates as their deposit are subject to this policy, and should the policy not be adhered to 50% of the value of their service(s) will be deducted from the Gift Certificate.
LATE FOR APPOINTMENT
Please ensure that you arrive 10-15 minutes before your appointment. If you are late and the appointment needs to be shortened then it will be shortened but you will still be charged the full amount for the original appointment.
As a courtesy to clients scheduled after your appointment, please arrive at least 10-15 minutes ahead of your scheduled appointment time. If you arrive late, we will do our best to accommodate your appointment. However, you may only be entitled to the remaining time of your scheduled appointment. We also ask that clients turn their phones off or keep them silenced. AM Wellness Day Spa is not responsible for lost or stolen property.
GIFT CARDS & SERVICES
Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift Cards can be purchased at the front desk. Gift Cards are treated as cash, and all lost or stolen gift cards are not replaceable. Our gift cards never expire for their cash value. All sales are final. Please note that all gift card and spa purchases, pre-payments, services, and deposits are non-refundable.
RETURNS & EXCHANGES
Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 3 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final on Gift Cards.
We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Gratuity is accepted in cash only.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, visit the AM Wellness Day Spa, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests. To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter we may send you periodic e-mails.
- If you are only visiting the site and have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
How can you opt-out, remove or modify the information you have provided to us?
To modify your e-mail subscriptions, you can find a unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.