At AM Wellness Day Spa, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. By accessing or using our website, you consent to the terms and practices described in this policy.
1. Information We Collect:
a. Personal Information: When you book an appointment or make a purchase, we may collect personal information such as your name, contact details, and payment information.
b. Usage Data: We may collect non-personal information about your interaction with our website, including your IP address, browser type, and pages visited.
2. Use of Information:
a. We use your personal information to provide the requested services, process transactions, and communicate with you regarding appointments, promotions, or important updates.
b. Usage data helps us improve our website, analyze trends, and enhance the overall user experience.
3. Disclosure of Information:
a. We do not sell, trade, or rent your personal information to third parties without your consent, except as required by law or to facilitate services you have requested.
b. We may share your information with trusted service providers who assist us in delivering our services, such as payment processors or email marketing platforms. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
4. Security Measures:
a. We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure.
5. Cookies and Tracking Technologies:
a. Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can adjust your browser settings to refuse cookies or notify you when they are being used.
6. Third-Party Links:
a. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before providing any personal information.
7. Your Choices and Rights:
a. You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.
8. Updates to the Privacy Policy:
a. We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
Refund & Return Privacy Policy
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at amwellnessspa@gmail.com.
Sale / Offer items
Only regular priced items may be refunded. Items priced at an offer value cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amwellnessspa@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: amwellnessspa@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at amwellnessspa@gmail.com for questions related to refunds and returns.
All set? Go book your service online.
